Virus Protection
Limited Warranty
United Kingdom

Virus Protection Limited Warranty Summary:

The Virus Protection Limited Warranty is valued at up to £2,500 and included with CA Internet Security Suite Plus 2010.

Thank you for choosing CA Internet Security Suite Plus 2010 which includes a Virus Protection Limited Warranty.

Product and programme registration is required for eligibility under the Virus Protection Limited Warranty.

Before you begin using this application, please familiarize yourself with the registration instructions, programme benefits and features as well as the terms and conditions.

Virus Protection Coverage:

Virus Protection Limited Warranty

• Properly installed and registered versions of CA Internet Security Suite Plus 2010 are eligible for coverage.
• If a virus damages a covered computer, you are eligible to be reimbursed up to £2,500 for resulting technical service and hardware repair.

You’re Covered in Two Easy Steps:

1. Use the included CD to download CA Internet Security Suite Plus 2010 onto your computer. You are automatically eligible to receive the Virus Protection Limited Warranty once CA Internet Security Suite Plus 2010 software is properly installed AND registered.
2. Follow the complete instructions in this booklet.

Please note: You will find references in this pamphlet to the Quick Start Guide that is also provided in the box with your CA Internet Security Suite Plus 2010 product.

Terms of Subscriptions:

• The Virus Protection Limited Warranty is good for one (1) year from date of activation of CA Internet Security Suite Plus 2010.
• If you are eligible for renewal, you will be contacted near the end of your term about renewing your subscription.

VIRUS PROTECTION COVERAGE

Up to £2,500 Virus Protection

If your laptop or personal computer (collectively “PC” and “PCs”) fails due to a virus infection after the CA Internet Security Suite Plus 2010 software is properly installed and registered, you may receive up to £2,500.00 in technical service and hardware replacement under the limited warranty associated with the CA Anti-Virus 2010 software. The CA Anti-Virus 2010 software is included in the CA Internet Security Suite Plus 2010.

CA Anti-Virus 2010 SOFTWARE
LIMITED WARRANTY OVERVIEW

Coverage under the limited warranty will be available for a period of one (1) year from the date of software activation by the original end-user purchaser of the CA Internet Security Suite Plus 2010 software. After your purchase of the CA Internet Security Suite Plus 2010, you must fully install and register the software to obtain coverage under the limited warranty. Once the CA Anti-Virus 2010 software is fully installed and registered, the limited warranty will qualify you to receive reimbursement for certain hardware damage resulting from a virus on your covered PC(s). The combined aggregate coverage limit for all PC(s) covered is £2,500.00.

You may not assign or otherwise transfer the limited warranty or your rights under it or delegate your obligations without prior written consent from CA. Any attempt to do so is void.

CA Anti-Virus 2010 SOFTWARE
ONE (1) YEAR LIMITED WARRANTY
IMPORTANT UK CONSUMER INFORMATION

WHAT THIS LIMITED WARRANTY COVERS

This limited warranty applies to you as the first end-user purchaser only. Subject to the Eligibility Requirements section below, CA warrants the performance on up to three (3) personal or laptop computers (collectively “PC” or “PCs”) against operating system malfunctions due to computer viruses, worms and Trojan horse programmes caused by a failure of the CA Anti-Virus 2010 software, to operate in accordance with its functional specification. CA Anti-Virus 2010 is included with the CA Internet Security Suite Plus 2010 software. This limited warranty will be in effect for a period of ONE (1) YEAR from the date of software activation by the original end-user purchaser (“Warranty Period”) of the CA Internet Security Suite Plus 2010 software.

Covered malfunctions may include:

• Your PC will not boot or start up; or
• Your PC will boot and the hard drive is accessible, but the operating system is malfunctioning, causing other components to not operate properly.

CA agrees to provide you with:

• Online technical support;
• Limited telephone technical support; and
• Limited repair centre services.

Should online and technical support efforts fail during the Warranty Period, we may pay an authorized service provider to reformat and reconfigure your PC, subject to the provisions below.

ELIGIBILITY REQUIREMENTS

NOTE: You must meet all eligibility requirements, as defined in this limited warranty, prior to receiving repair from an authorized service provider.

In order to be eligible for this limited warranty coverage, you must:

• Have internet access;
• Install the full version of CA Internet Security Suite Plus 2010 software on your PC(s). The PC(s) must meet the recommended hardware and resource requirements for CA Internet Security Suite Plus 2010 software as specified in the packaging materials.
• Register the CA Internet Security Suite Plus 2010 software and your PC information online;
• Have the license key found on your CA Internet Security Suite Plus 2010 packaging material, CD, or confirmation email available (it is recommended that you keep it in a safe place); andd
• Back up all of the software and data on your PC prior to receiving technical support or customer service.

CA Internet Security Suite Plus 2010 software must be the only software of its type installed and operational on your PC. If you already have an antivirus software product installed, you must uninstall that software before installing CA Internet Security Suite Plus 2010 software. Once installed, you must install all software updates or enhancements to the CA Internet Security Suite Plus 2010 software on your PC(s), which are offered by CA at no additional charge. This limited warranty applies only to end-users residing in the United Kingdom.

CLAIM LIMITATIONS

The combined aggregate limit for all claims paid under this limited warranty shall not exceed Twenty-Five Hundred Pounds (£2,500.00).

OBTAINING SERVICE

Once the Eligibility Requirements have been met and it is determined that you require technical support, the next step is to contact us via email at:

LimitedWarranty@waca.com or look in the CA FAQ section at ca-store.com.uk/support

If after following the required steps to diagnose and resolve the problem, the problem has not been corrected, you may call us at 0800-068-9191. Please have the following information available before placing your call:

• Your name and the CA Internet Security Suite Plus 2010 serial number; and
• A brief description of the problem.

Online support does not count against the £2,500 aggregate claim limit.

After our Technical Service Representative determines that the malfunction is caused by a virus, worm or Trojan horse programme caused by a failure of the CA Anti-Virus 2010 software to operate in accordance with its functional specification, any of the services offered under this limited warranty may be used to correct the problem and will be applied against the maximum aggregate claim limit.

At our sole discretion, we may send a service provider to the location of your PC(s) to provide service; or we may ask that you deliver your PC to an authorized service provider using the shipping materials we provide; or we may ask you to locate a service provider in your area, get an estimate for the repair, call us for authorization, remit payment to the service provider and send us the invoice. If we authorize you to have repairs performed, we will reimburse you for the authorized amount of the claim by issuing a check in British Pounds which will be mailed to an address in the United Kingdom. ALL REPAIRS MUST BE AUTHORIZED BY US BEFORE REPAIRS ARE COMMENCED. The authorization number we provide you must appear on the documentation you submit for reimbursement. If it is required that your PC be shipped, any shipping charges incurred will be paid for under the limited warranty. After the authorized service is performed, your PC will be shipped back to you. The combined cost of shipping, handling, or service providers will be deducted from the £2,500.00 aggregate claim limit. If it is determined that your PC cannot be repaired, your PC will be replaced, subject to the aggregate claim limits.

RENEWAL

At our option, this limited warranty may be offered for renewal. A renewal offer will be made at least fifteen (15) days prior to the expiration of the Warranty Period, if the limited warranty is eligible for renewal.

EXCLUSIONS AND LIMITATIONS

This limited warranty does not cover:

• Any malfunction due to a defective or damaged hardware component or peripheral;
• Any malfunction not caused by a computer virus, worm or Trojan horse programme, such as but not limited to: adware; firewall protection failure; hacker attacks; identity theft; pop-ups; spam; spyware; or uncontrolled cookies;
• Any PC whose resources do not fully comply with those recommended by our software;
• Any viruses, worms or Trojan horse programmes that existed on your PC prior to the full version installation of CA Internet Security Suite Plus 2010 software or that are caused by something else other than a failure of the CA Internet Security Suite Plus 2010 to operate in accordance with its functional specification;
• Computers connected to a corporate computer network;
• Damage to or defects of the CA Internet Security Suite Plus 2010 software installation CD;
• Installation or re-installation of any software applications other than the operating system and configuration of hardware.
• Liability of any kind for any virus creation or transfer;
• Software or data recovery or replacement;
• The malfunction, as a result of a virus, of any component or software application other than the operating system;
• Damages caused by the abuse, misuse, misapplication or unauthorized modification of the CA Internet Security Suite Plus 2010 software by the end-user; and
• Viruses that cannot be removed from your PC, but have not affected the configuration or operation of the operating system, such as certain “macro” viruses.

LIMITATION OF LIABILITY:
WE PROVIDE OUR SERVICES “AS IS” AND WE EXPRESSLY DISCLAIM ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THIS LIMITED WARRANTY OR TO THE SERVICES PROVIDED, INCLUDING ANY AND ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR AGAINST INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW. IF WE CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES OR CONDITIONS UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES OR CONDITIONS, INCLUDING WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY PERIOD. OUR LIABILITY IS LIMITED TO THE SERVICES AS EXPLICITLY SET FORTH IN THIS WARRANTY. IN NO EVENT SHALL WE BE LIABLE TO YOU FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES OF ANY NATURE, FOR LOSS OF BUSINESS, LOSS OF PROFITS, OR ANY LOSS ARISING FROM OUR PERFORMANCE OR NONPERFORMANCE OF THIS LIMITED WARRANTY. IN NO EVENT SHALL WE BE LIABLE FOR ANY DELAY IN PROVIDING SERVICES UNDER THIS LIMITED WARRANTY OR ANY DAMAGES RESULTING FROM ANY DELAY IN PROVIDING SERVICES UNDER THIS LIMITED WARRANTY. IN NO EVENT SHALL WE HAVE ANY ADDITIONAL LIABILITY TO YOU EXCEPT AS STATED HEREIN. IN NO EVENT SHALL OUR LIABILITY UNDER THIS LIMITED WARRANTY EXCEED TWENTY FIVE HUNDRED POUNDS (£2,500.00).

This warranty gives you specific legal rights, and you may also have other rights that vary from one statutory location to another.

WAIVER: No failure of either party to exercise or enforce any of its rights under this limited warranty will act as a waiver of such rights.

GOVERNING LAW: This limited warranty shall be governed by and construed in accordance with the laws of England and Wales.

CA and the CA logo are trademarks of CA, Inc. Other brands and products are trademarks of their respective holders. All rights reserved.

CA

ca-store.com.uk/support

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